ENA - Agência de Energia e Ambiente da Arrábida
01 Jan 1970

Privacy Policy

Privacy Policy

This text refers only to the Privacy Policy applicable to ENA’s website.

The Energy and Environment Agency of Arrábida (ENA), as responsible for the information processing, considers the data quality and the legitimacy of its processing in legal terms, including the lawfulness of their processing, the non-use for purposes other than those stated, as well as the possibility of updating, rectification or deletion by the holder.

The personal data collected is used exclusively for the purpose of sending eventual Newsletters and responding to suggestions.

ENA's website contains links to other electronic sites and we therefore recommend the visit and consultation of their privacy policies.

ENA reserves the right to modify its Privacy Policy, therefore it is recommended the regular consultation of this document.

More detailed information on personal data protection can be obtained by consulting Law 67/98, of 26th October (Rectified by Declaration No. 22/98, of 28th November. Amended by Law No. 103/2015, of 24th August) and on the page of the National Commission for Data Protection.


ENA’s website uses cookies to store information such as your personal preferences when you visit this site. This may include a simple popup, or links in various services that are provided.

You can turn off your cookies in your browser options, or by making changes to Anti-Virus software tools. However, this may alter the way you interact with this, or other, pages. This may affect or not allow you to log in to programs, pages or forums on our and other networks.

Links to Third Party Sites

Our website has links to other websites that we believe may contain useful information / tools for our visitors. Our privacy policy does not apply to third party sites, so if you visit another site from our site you should read their privacy policy.

We are not responsible for the privacy policy or content on those sites.

Terms and Conditions

These terms and conditions govern the use of ENA’s website.

ENA's website and all its contents are property of Agência de Energia e Ambiente da Arrábida (ENA).

The content of ENA's website is protected by copyright and related rights, as well as industrial property rights, under Portuguese and European Union law, and cannot be used outside the conditions allowed for the use of this site without ENA’s consent.

The intellectual property rights of all the contents of ENA's website which are not intended for external supply and are therefore not duly identified belonging to ENA, including the information, tools, graphics, images, graphs or texts. ENA disclaims any liability for the usurpation and improper use of the above-mentioned elements, save for the exceptions permitted by law, namely the right to quote, provided that the source is clearly identified. The contents of this site may not be copied, altered or distributed without the express authorisation of ENA.

ENA reserves the right to interrupt access to ENA's website for the period it determines to be necessary for any technical, administrative, force majeure or other reasons that may arise and are not directly contemplated herein.

Any attempt to tamper with the contents or structure of the web page and its annexed media, or any other action that may cause damage and jeopardise the system integrity may be subject to prosecution.

The contents are up to date at the present time. However, given the interconnection with different entities that are the source of information for ENA's website, the contents may not always be up to date, despite the efforts made on a regular basis to that effect. Accordingly, ENA shall not be liable for any damages or losses, direct or indirect, suffered by any user in relation to the information contained in this website.


The General Data Protection Regulation, or GDPR, is a new European regulation that came into force on the 25th May 2018, aiming at making personal data law equal across the European Union, increasing protection and protecting its citizens.

Additional information on the topic

Personal Data - What is it

"Personal data is information relating to a living, identified or identifiable person. Also constituting personal data is the collection of distinct information that can lead to the identification of a particular person.", is what can be read at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-personal-data_pt

This applies to an address, email contact, telephone number, IP address, cookies, or any other data that can identify a person.

How we collect your data

Your data is collected orally, written or via access to our website, landing pages or presence in social media.

We do not collect data indirectly.

For what purpose do we collect it

This analysis, due to its general content, cannot be exhaustive, however we present here the points considered relevant.

  • Invoice management
  • Contact management
  • Commission management
  • Complaints management
  • Fraud analysis and illicit situations
  • Marketing

What are your rights?

  • Right of Access - You can request a copy of the data being held and ask how the data is being processed and for what purpose.
  • Right to Rectification - You have the right to correct existing information about you, such as an email or telephone contact.
  • Right to be Forgotten - You may request that existing information about you is removed, limited to the existence of valid grounds for not doing so, such as legal obligations.
  • Right to Portability - You have the right to have access to information in a standard and machine-readable format, as long as it is technically possible.
  • Right to object - You can object to your data being used for direct marketing purposes.
  • Right not to be subject to automated decisions - You have the right to request human intervention in processes that are commonly automated (such as Profiling).

How to exercise your right over your personal data

You have direct access to your data management, through your customer area. Here you can exercise your right to access and rectify your data independently. You can also apply for data portability.

The right to forget is also possible and should be done through a written request in the same customer area, being limited to the existence of valid grounds for which this is not possible, namely legal obligations.